Preliminary Research Report

Preliminary Research on Development and Delivery of Livelihood-Based e-Service for ASEAN Women

As a part of ASEAN-ROK Cooperation Project, “Development and Delivery of Livelihood-Based E-Service for ASEAN Women”, preliminary research has been conducted by Asia Pacific Women’s Information Network Center, Sookmyung Women’s University. Research objectives of this report are to gain insight into the current and future role of e-Service in ASEAN member countries to bridge gender digital divide and to enhance gender equality and economic empowerment of women through public services.

Therefore, the research focused on observing and analyzing the development and delivery of livelihood-based e-Services for ASEAN women as well as identifying the challenges and opportunities in utilizing e-Service to achieve greater gender equality in public service, and suggesting policy recommendations. Particularly, we focused on the following issues of ⅰ) Current status of e-Services, ⅱ) Country specific (potential) demand for e-Services, and ⅲ) Future directions of e-Services. Bearing in mind the issues, we conducted a survey to measure current status of the e-Service provision of the ASEAN member countries and future needs of potential demand for e-Services. The survey was designed to measure the citizen’s accessibility and frequency of access to the Internet, the perception and usage status of e-Services, and to obtain implications for future directions of e-Services and toolkit development.

By analyzing survey data, the research provided us important implication for e-services. The first is the importance of the public relations of e-Services. And another important implication is homogenous perception on e-Service usefulness but different demand for e-Services among ASEAN countries. Co-existence of homogeneity and heterogeneity should be accounted for better provision of the e-Services.

 

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